Hangzhou Shanli after sales service annual summary meeting held ceremoniously
Jun 23, 2021 996
Hangzhou Shanli purification equipment Co., Ltd. solemnly held the annual summary meeting of after-sales service in the company headquarters on May 4, 2021. The main contents of the meeting include the work summary of after-sales service in 2020 and the work plan in 2021. Zhu Hongwei, chairman of the board of directors of the company, attended the meeting and made an important speech. The company's main department heads and all after-sales service members attended the meeting.
At the meeting, the director of after-sales service department summarized the after-sales service work in 2020 and deployed the key points of after-sales service work in 2021
1.response to customer warranty time, ensure that the problem is solved in the fastest time.
2.To improve customer service satisfaction.
3.We should strengthen the integration of team resources, formulate scientific management system, reduce the cost of after-sales service and improve service efficiency.
4.We should practice the basic technical skills, improve the business level, seriously study the company's product technology, better improve the skill level of service personnel, and build an excellent team of pre-sale, in sale and after-sale.
The meeting stressed that during the two-day study period, all service personnel should understand the overall planning of the company, learn various specific product technologies, and provide better and better service for customers. The meeting also invited technical engineers to conduct in-depth training and exchange for all after-sales personnel.
At the meeting, president Zhu made important arrangements for the overall planning of the company in 2021, including:
1.strengthen the level of product development, process improvement, in order to strengthen the competitiveness of products.
2.Further improve the management of parts sales and strive for a breakthrough in the total sales volume of parts in 2021.
3.We will promote the further development of foreign trade.
4.Improve the ability of material purchasing and product delivery.
5.Accelerate the construction of the company's software, and hope to have further improvement in 2021.
The convening of this conference will help all employees of Shanli unify their goals, thoughts and actions, clarify the direction of work, and enable them to take more enthusiasm and fighting spirit to the next stage of work. During the conference, Mr. Zhu presented awards and took a group photo for outstanding employees and after-sales service pacesetters.